Reasons for missing flights vary from natural disasters and poor weather conditions to personal tardiness, sickness or change of plans. When it is a passenger’s fault, it is his fault, but when it is an external circumstance or an error by a travel agency or an airline, then passengers need to know what exactly to do in order to guarantee retaining the money they paid or getting the proper compensation.
SKYCOP, a company, standing up for passengers and their rights in a fight against airline misbehavior towards flight refunds through the international platform www.skycop.com, offers you its tips on what procedures to take in case you miss any given flight.
- Even if you know that the flight may be delayed, arrive at the airport and check-in for your flight on time. Failing to do so, you may not claim compensation.
- If a flight has been cancelled, insist to be properly taken care of: a call to relatives, access to the internet, food and water must be provided.
- Never accept compensations reminiscent of a parody (food vouchers, next trip voucher, free tour coupons, etc.) and do not sign documents to waive further claims if you accept this ridiculous compensation.
- File a complaint as soon as possible – depending on the country where the incident took place, the law may provide a very short period.
- If your luggage is delayed, immediately contact the personnel in the arrival hall and fill out the complaint. If you leave the airport, your complaint of a missing or delayed baggage submitted later is likely to be rejected.
- If you are flying with a group, remember that the compensation must be paid for each passenger individually – do not yield to companies trying to mislead you.
- If it has been a business flight and your ticket was paid by the company, never give up – the compensation must be paid to a person whose name appears on the ticket, rather than the payer for the flight.