Empower’s total connected capacity reached 1.566 million refrigeration tons in the 2024 financial year, supporting 143,000 customers in Dubai alone. In 2024, the company installed solar PV systems at its BB-05 and TECOM C District Cooling Plants and its staff accommodation facility. In 2024, Empower announced the construction of its new district cooling plant in Dubai’s Deira district with a total production capacity of 39,000 refrigeration tons. Bin Shafar assumed his current position in 2004.